Friends, if you are looking for a job and you are not getting a job, then today we have brought such a job for you, by which you can easily get a work from home. You can do this work very easily and earn money. If you want, you can also make your career.
Overview
HDFC Bank is one of the top private banks in India and was one of the first private banks to get approval from the Reserve Bank of India (RBI) to start operations in 1994.As of December 31, 2024, the bank has 9,143 branches and 21,049 ATMs spread across 4,101 cities and towns. This is an increase from December 31, 2023, when it had 8,091 branches and 20,688 ATMs in 3,872 cities and towns. About 51% of the bank's branches are located in semi-urban and rural areas.The bank also has international operations with branches in Hong Kong, Bahrain, and Dubai, and an IFSC Banking Unit (IBU) in Gujarat International Finance Tech City. It also has five representative offices in Kenya, Abu Dhabi, Dubai, London, and Singapore. The offices in Singapore and London were previously part of HDFC Limited and now belong to the bank after the merger. These offices help provide services related to housing loans in India and for purchasing properties in the country.
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Job description
Role & responsibilities :
Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.
- To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently
- To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported.
- To ensure complete and accurate resolution within the defined TATs.
- To ensure process compliance as per the set Audit and SQ guidelines
Preferred candidates:
1.we are looking for Experienced candidates with good communication skill to handle inbound calls .
2. Candidates with prior customer service background are Preferred
Role: Customer Success, Service & Operations - Other
Industry Type: Banking
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success, Service & Operations - Other
Education
UG: Any Graduate
Key Skills
Skills highlighted with STAR are preferred keyskills
- Customer handling queries
- Inbound Calls
- Inbound voice process
- Inbound customer services
- Inbound sales
- Customer handling complaints
Conclusion
Friends, this is a very good Job for you. The biggest thing is that this is work from home job. You can easily do work from anywhere and anytime. For this you have got a very good rating so that you can get an idea of how many people doing this job. So I hope you liked our post and if you have any problem then you can ask us through comment and also follow us.
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