Tech Mahindra Work From Home | Chat Support Executive

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About Company

Part of the wider Mahindra Group conglomerate, Tech Mahindra is a worldwide information technology (IT) services and consulting firm based in India. With its headquarters located in Pune, Maharashtra, India, it provides business process services, IT, consulting, and digital transformation services to a range of industries, including media, banking, and telecommunications. Tech Mahindra, a joint venture founded in 1986, specializes in using cutting-edge technologies like blockchain, artificial intelligence, and 5G to assist multinational corporations in undergoing digital transformation.

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Job description

Roles and Responsibilities

• Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger).
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Work on international non-voice processes for clients across different time zones.
• Develop strong communication skills to effectively interact with diverse customers from around the world.
• Collaborate with team members to achieve process goals and objectives.

Desired Candidate Profile

• 0-2 years of experience in BPO or call center environment.
• Excellent communication skills in English language proficiency required.
• Strong understanding of international chat processes and procedures preferred.
• Ability to work flexible shifts including night shifts as per business needs.

Kindly share your resume on WhatsApp Sushmita Singh-8076156294

Role: Chat Support

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

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Education

UG: Graduation Not Required

Key Skills

Skills highlighted with STAR are preferred key skills

Conclusion

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