Friends, if you are looking for a job and you are not getting a job, then today we have brought such a job for you, by which you can easily get a work from home. You can do this work very easily and earn money. If you want, you can also make your career.
About Company
We create amazing brand experiences by fusing human-centered design with real-time analytics, artificial intelligence, cognitive technology, and automation. This is how we make digital humanTM! Sutherland is a digital transformation firm driven by expertise. Our goal is to provide customers and workers with outstandingly designed experiences that will thrill them for years to come. We have been taking care of our customers' customers for more than 35 years, accelerating growth and producing quantifiable outcomes. Strong intellectual property and automation are used in the development of our exclusive, AI-based platforms and solutions. We are a group of professionals from around the world who are dedicated to our clients and to each other, have a strong operational foundation, and are culturally compatible. One Sutherland is what we call it. #MakeDigitalHuman.
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Also Read :- HOUSING Work From Home | Presales Executive
Job description
High Connections,
Hiring Collections Specialist
Work From Home
Key Skill: Collections, Good Communication, International Voice
Mandatory Skill: Good Communication, Graduate, Open to shifts
Freshers Can Apply
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
16.Involve in Process Improvements and its implementation
17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements
18. Interact and Coordinate with the support functions teams
19. Preparing questionnaires along with training team for Internal Assessment
20.Adherence to Control and Compliance and collate related documents towards external / internal audit
21. Acting as a backup to the Team lead as and when required
Interested Kindly Ping / Call @ 9791385843
Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com
Role: Collections
Industry Type: BPM / BPO
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: B.Com in Any Specialization
Key Skills
Skills highlighted with STAR are preferred key skills
Conclusion
Friends, this is a very good Job for you. The biggest thing is that this is work from home job. You can easily do work from anywhere and anytime. For this you have got a very good rating so that you can get an idea of how many people doing this job. So I hope you liked our post and if you have any problem then you can ask us through comment and also follow us.
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