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Overview
The Kotak Mahindra Group, one of India's top financial services conglomerates, was founded in 1985. The Group's principal business, Kotak Mahindra Finance Ltd. (KMFL), was granted a banking license by the Reserve Bank of India (RBI) in February 2003. As a result, Kotak Mahindra Bank Limited, the first non-banking financial company in India, became a bank.
The Group provides a vast array of financial services covering all aspects of life. The Group offers a wide range of financial services to meet the various needs of both individuals and businesses, including investment banking, mutual funds, stock broking, commercial banking, and life insurance. With offices abroad in London, New York, California, Dubai, Abu Dhabi, Bahrain, Mauritius, and Singapore, as well as branches and franchisees throughout India, the Group has a vast distribution network. We believe in the power of professional entrepreneurship. Giving our people ownership of their work empowers and inspires them to do better each day. This way, we are creating the next generation of leaders, creating more value for all our stakeholders.
Also Read :- Ujjivan Small Finance Bank Job Vacancy
Job description
Kotak Mahindra Bank Limited is looking for Team Member - Customer Service-Product-Support-Service to join our dynamic team and embark on a rewarding career journey.
Provide top-notch assistance and resolution for customer care tasks pertaining to products. Oversee incoming and outgoing communications, reply to inquiries, and settle grievances within predetermined time frames. Work together with internal departments to escalate and resolve issues. Keep thorough records of all client interactions, keep track of service requests, and make sure service-level agreements are followed. Provide process improvement input and assist in the building of knowledge bases or FAQs. Ensure customer satisfaction across all service channels, promote automation projects, and act professionally when interacting with customers.
Disclaimer :- This job description has been sourced from a public domain and may have been modified by Naukri. com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Role: Phone Banking Officer
Industry Type: Banking
Department: BFSI, Investments & Trading
Employment Type: Full Time, Permanent
Role Category: Banking Operations
Education
- UG: Any Graduate
- PG: Any Postgraduate
Key Skills
- Branch Banking
- Customer Service
- Product Support
Conclusion
Friends, this is a very good Job for you. The biggest thing is that this is work from home job. You can easily do work from anywhere and anytime. For this you have got a very good rating so that you can get an idea of how many people doing this job. So I hope you liked our post and if you have any problem then you can ask us through comment and also follow us.
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