Zomato Work From Home Job

    Friends, if you are looking for a job and you are not getting a job, then today we have brought such a job for you, by which you can easily get a work from home. You can do this work very easily and earn money. If you want, you can also make your career.

About company

Clients, Our goal of integrating people, technology, and data to provide top-tier customer experiences for top brands revolves around our colleagues. With 38,000 employees across 12 countries, we are a worldwide provider of CX solutions, and our teams have a wide range of backgrounds and experiences. Our values bring us together and establish a set of behaviors that all Startek associates, regardless of location or position, share. Together, our values influence how we make decisions and how our employees, clients, and shareholders interact with us.

Job description

Customer Support Executive

Job Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate and timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria

• Excellent communication skills in English and Hindi, both spoken and written.
• Education: Undergraduate / Graduate from any stream.
• Freshers and experienced candidates can apply.
• Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi-Fi/internet connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Comfortable using a personal phone for work-related calls through a system that masks the personal number.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided after selection, with certification required upon successful completion of training.

Working Hours

• 9 working hours per day
• 8 productive hours + 1-hour break
• 6 days working
• 1 rotational week off
• 24/7 rotational shifts

Salary

• Apprentice: 16,700 per month
• Freshers / Experienced: 18,800 CTC per month
• Monthly salary: Approximately 13,558
• Quarterly payout/bonus component: Approximately 17,134, as applicable

Salary Components / Deductions

• PF: 1,717
• ESIC: 500
• Bonus: 1,192

Salary and payout components are subject to applicable company policies and statutory deductions.

Training

• On-the-job training will be provided.
• Candidates are required to successfully complete the training and certification process.

Interview Process

• HR Evaluation
• Operations Evaluation L1
• Operations Evaluation – L2
• Aptitude / Ambition Test
• Final Client Evaluation

Important Note

No fee is charged for the interview or joining process.

Role: Customer Retention - Voice / Blended

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Voice / Blended

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• BPO
• Blended Process
• Pressure Handling
• Fluent English
• Hindi Speaking
• Voice Process
• English Language
• Verbal Communication
• Chat Process
• Communication Skills
• Spoken English
• WFH
• Rotational Shifts
• Customer Handling
• Strong Communication Skills
• Domestic Process

Conclusion

  Friends, this is a very good Job for you. The biggest thing is that this is work from home job. You can easily do work from anywhere and anytime. For this you have got a very good rating so that you can get an idea of ​​how many people doing this job. So I hope you liked our post and if you have any problem then you can ask us through comment and also follow us.

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