Sutherland Hiring For Work from Home | Voice process Job

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About company

We make digital 𝐡𝐮𝐦𝐚𝐧™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

Life At Sutherland

Our workforce has flourished in a setting with a wide range of perspectives, backgrounds, and experiences. We fully welcome and celebrate our diversity. Sutherland offers equitable employment opportunities. Regardless of race, color, religion, creed, age, gender or sex (including pregnancy), national origin or ancestry, disability, veteran status, genetic information, or any other legally protected characteristic, we make and implement personnel decisions, including those pertaining to recruitment and hiring. Insensitive preconceptions and disdain for cultural diversity have no place. By acting professionally and supporting one another in achieving our objective of One Sutherland Team, Playing to Win, we foster a healthy work environment.

Job description

Sutherland is Hiring for Work from home!

We are hiring immediate joiners for the International Voice Process-Customer Support role || Work from home

REQUIRE ATLEAST 6 MONTHS OF INTERNATIONAL VOICE EXPERIENCE

Kindly share your resume with HR Tanvi- 8591617529

This opportunity is for candidates or who have minimum of 6months experience in International Voice Support , and passionate about customer service and have strong English communication skills.

Key Responsibilities:

• Handle inbound international customer calls
• Provide technical support and issue resolution
• Deliver high-quality customer service
• Maintain accurate customer interaction records

Shift & Work Details:

Work from Office

24/7 roatational shift

5-day work week with 2 days rotational offs

18-23k inhand

Note- Training for the batch will be 24 x 7 (rotational) so that means they should be comfortable with Night Shift as well.

(Note: Looking for people who can join us immediately)

What You'll Do

• Provide accurate information and timely resolutions
• Maintain a professional and helpful tone in all written communication
• Prepare daily/weekly reports on tasks and pending items
• Coordinate with internal teams for seamless issue resolution

Why Join Us?

Attractive salary package

Communication & soft-skills training programs

Exposure to global clients and international processes

Rotational / fixed shifts depending on the process

One-way cab facility for night shifts (within 25 km from office)

Fun activities, competitions & themed events

Who Can Apply

Undergraduates/Graduates / Postgraduates all welcome

Excellent written and verbal communication skills

Flexible with rotational shifts including night shifts

Comfortable working from office

Available to join immediately

Contact Person: HR Tanvi - 8591617529

Preferred candidate profile: Immediate Joiners

Role: Customer Success Associate

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with ‘‘ are preferred keyskills

• International BPO
• International Voice Process
• Spoken English
• Fluent English
• Excellent Communication in English
• Excellent Verbal and Written Communication Skills
• International Process

Conclusion

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