Candor Management Services Work From Home | Customer Support Associate

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About Company

A reputable name in India's quickly expanding Professional Employer Organization (PEO) market, Candor Management Services offers clients human capital transformation services that yield strong economic benefits. The company was founded in 2004 and has its headquarters in Bangalore. Its primary services are standards and compliance, technology and automation, learning and skill development, and workforce staffing. Beginning with the straightforward objective of gradually enhancing the employability and associated prospects of blue-collar workers in South India, Candor currently provides comparable chances to pink, green, and grey-collar workers and caters to clients in northern and western regions of India.

With more than 1200 full-time workers, Candor is recognized by both clients and staff as one of the top providers of HR outsourcing solutions in India at the moment. Candor offers client businesses value-added services including re-skilling, technology rollout, and compliance enablement, which go beyond the market-defined PEO position of only managing workforce employment, compensation, and taxes. Since its founding ten years ago, Candor has expanded steadily and boasts a solid and rapidly expanding financial base, thanks to the leadership of a diverse group of highly qualified professionals with a combined work experience of more than 200 years in Fortune 30 companies and specializations in finance, technology, human resources, and administration. In addition to effectively matching the most qualified applicants with the greatest client openings, Candor sets itself apart with a single operating window, highly tailored solutions, quick turnaround times, and superior deliverables. With its high-quality services, Candor actively helps to bridge the gap between the needs of client companies and enjoys over 95% repeat business from its expanding clientele.

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Job description

We are looking for Customer Support Associates with 0-2 years of relevant E-commerce chat support experience.

• Responds to Chats.
• Identify and assess customers' needs to achieve satisfaction.
• Properly escalate unresolved issues to appropriate internal teams.
• Provide prompt and accurate reply to customers.

Required Candidate profile

• Graduation is not a constraint.
• South Indian Candidates Preferred
• Disciplined, Systematic, Problem solving skills are required.
• Immediate joiner or with less than 15 days of notice period.
• Flexible for rotational shift (Working hours 10 [9 hours working with 1 hour break])
• Willingness to work from office/work from home
• Should own a Laptop & wired Broadband connection

Soft Skills

• Excellent communication English (Written)
• Proficient reading/comprehension skills
• Should have a great customer handling skills
• High level of acceptance
• Basic PC Keyboarding skills, Basic knowledge of MS excel, computer shortcuts
• Basic knowledge of e-commerce

Additional Information:

• Training classes will be Offline / Online.
• Rotational shift timings & 6 days Rotational Weekly off in a calendar month.

Perks and Benefits

• Attractive Pay Structure including Shift Allowances.

Laptop Configuration:

1. Processor i3 4th Gen or Higher than this.
2. RAM 8GB
3. Storage 120GB SSD (instead of HDD)
4. Operating System- Windows 10 or Windows 11 (Home, Home Premium, Pro) or MACOS (if MacBook) with Activated.
5. Either VGA or HDMI Port Compatibility (for Dual Monitor setup)
6. Stable Internet (Broadband Connection is must)

• Download Speed: 20 MBPS
• Upload Speed: 15 MBPS

1. Wired Broadband connect: Yes/No
2. Antivirus with License activation must.
   

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Role: Customer Retention - Non Voice

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Temporary/Contractual

Role Category: Non Voice

Education

UG: Graduation Not Required

Key Skills

Skills highlighted with STAR are preferred key skills

Conclusion

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