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About Amazon
Amazon is a multinational technology company that has revolutionized the way people shop online. Founded in 1994 by Jeff Bezos, Amazon started as an online bookstore and has since expanded into various sectors, including e-commerce, cloud computing, digital streaming, and artificial intelligence. With a commitment to customer satisfaction and innovation, Amazon continues to set industry standards while maintaining a diverse and inclusive workplace.
Customer Service Associate
Amazon’s Customer Service team is in direct contact with our customers, ensuring that all their queries are handled effectively. Your ability to quickly respond and put in place effective solutions with our internal and external partners will help our customers get a great experience every time.
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Customer Service Associate (Office-based)
You will be the initial point of contact for our clients' inquiries, based in one of our corporate offices. With the help of cutting-edge technologies, you will stop and resolve their problems over the phone, chat, email, mobile chat, and Alexa.
What is the job of a customer service associate that works in an office?
Based in one of our corporate offices, you’ll be the first point of contact for our customers’ queries. This includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Some of your responsibilities will include (but are not limited to):
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
- Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
You can expect:
- On-the-job learning and growth opportunities
- Safe, modern and fast-paced learning environment
- We operate in a 24*7 model and have schedule shifts starting every hour in the day and night, for example from 1 AM, 3 AM, 9 PM, 11 PM, etc.
- Training to provide you with the skills you need to problem solve for our customers
- No script or learning dialogue by heart; you’ll be encouraged to bring your unique personality to every customer interaction
- Lifestyle benefits and other perks – find out more here
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Customer Service Associate (Remote)
Working remotely, you’ll be the first point of contact for our customers’ queries. Assisted by innovative tools, you’ll prevent and solve their issues via phone, chat, mobile chat, email, and Alexa.
What is the role of a remote customer service representative?
This is a work-from-home opportunity. You’ll be the first point of contact for our customers’ queries, which includes everything from order and product questions to payment matters and website guidance. Our Remote Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
Some of your responsibilities will include (but are not limited to):
- Supporting customers, drivers, shippers, and Delivery Service Partners to ensure successful deliveries.
- Resolving technical tasks relating to Amazon’s website, Prime services and/or digital devices (Echo, Kindle etc.)
- Gathering intelligence to prevent any potential issues that may impact customer experience and delivery performance.
You can expect:
- On-the-job learning and growth opportunities
- We operate in a 24*7 model and have schedule shifts starting every hour in the day and night, for example from 1 AM, 3 AM, 9 PM, 11 PM, etc.
- Training to provide you with the skills you need to problem solve for our customers
- Desktop computer, microphone and headset provided by us – you’ll need a dedicated office space with a desk and a chair, plus reliable broadband connection
- No script or learning dialogue by heart; you’ll be encouraged to bring your unique personality to every customer interaction
- Lifestyle benefits and other perks
Why you'll love this job
- On-site & remote work options
- Career development
- Learn new skills
- On-the-job training
- Great team environment
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Why you'll love Amazon
- Great benefits
- Work-Life balance
- Career advancement
- Diverse and inclusive culture
At Amazon, we are committed to giving our applicants a smooth, just, and equal hiring experience. Learn more about the processes involved in applying for a job at Amazon, receiving a job offer, and starting your first day of work.
Conclusion
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit official Website for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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