Licious Customer Support Executive

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About company

About us: The top gourmet meat brand in India is Licious, which is run by Delightful Gourmet Pvt. Ltd. Bangalore serves as the headquarters.

and spread to the NCR and Hyderabad. In September 2015, Abhay Hanjura and Vivek Gupta started Licious after sensing a significant commercial opportunity to provide premium meat products that were formerly dominated by the unclean and

frozen meat options, which are an undesirable workaround for Indian consumers, come after the unstable wet market. 

operates as a hub-and-spoke firm, starting with the acquisition of fresh food and ending with processing.

delivery and storage. Bengaluru, Hyderabad, Delhi, Gurugram, Noida, Faridabad, Mumbai, Pune, and Chennai are among the places it serves.

Chandigarh and Coimbatore. Licious has received FSSC22000 Ver 4.1 UKAS accreditation in recognition of their compliance with international

criteria for fresh poultry, beef, and seafood products in terms of quality, hygienic practices, and food safety.

The introduction of prawn spreads by Licious broadens its selection in the ready-to-eat (RTE) market. The item is constructed from

all-natural ingredients, free of trans fats and artificial coloring, flavoring, or preservatives. We have ventured into the

About a year ago, India's first chicken spreads were introduced into the RTE category. At an estimated $800 million, or 5,600 crore, the

The Indian market for spreads is expanding at a rate of 16% annually. The main items are chocolate, jams, and butter.

spreads and spreads made with mayonnaise.

Job description

Job title: Customer Support Executive

Working Hours: 10 hours 5 days a week. The 10 hour shift will be anytime within 6 am to 11pm (split shift option may be implemented as per business requirement). Week offs on a weekday and Saturday- Sunday will be working.

Mode of working/ Job Location: Work from Home

Type: Full Time

Job Brief

We are seeking full-time, remote-work opportunities for Customer Service Executives. The chosen applicant will be able to take responsibility for efficiently resolving client concerns, grievances, and questions while maintaining client happiness at the center of all choices and actions.

Key responsibilities

• To increase customer satisfaction, promptly answer incoming and outgoing calls and efficiently address consumer inquiries.

• From the perspective of customer loyalty and maximum customer retention, customers' first point of contact

• When discussing various subjects, adhere to communication scripts.

• Take advantage of chances to upsell when they present themselves.

• Take the extra step to engage clients and cultivate long-lasting relationships.

• Determine the demands of the clients, make information clear, investigate every problem, and offer alternatives or solutions.

• Reach individual and group goals, both quantitative and qualitative

• Gain expertise in meat and licious procedures and capacities by becoming a gastronaut.

• Confidently respond to all consumer inquiries and maintain a log of all discussions.

• Make sure that every client issue is handled appropriately. If consumer complaints are not addressed, direct them to the appropriate departments for additional research.

• Use Licious to better educate, empower, and assist our clients.

• Drive our Voice of the Customer initiative to incorporate customer feedback into Licious and act as an advocate for the customer.

• Offer solutions and assist the client in resolving the issue.

• Report urgent support issues to the proper person.

• By offering exceptional, individualized customer service, you may raise client satisfaction and foster loyalty.

• Even when clients encounter issues with the product, make sure they have a positive experience with customer support.

Desired profile:

Education: Graduation/HSC qualified.

Key Competencies

• Good Communication Skills
• Customer obsessed and adaptability to different personality types
• Ability to listen and active problem solving skills logically and critically
• Ability to multitask, set priorities and manage time effectively
• Good interpersonal, numerical and analytical ability
• Ability to handle pressure
• Clear and pleasant speaking voice
• Fluent in Hindi and English
• Quick-witted to understand problems fast
• Tech-savviness (MS office)

PreRequisites for applying:

• A laptop with below requirements:
• Minimum of 4 GB Ram
• I3 or higher process
• 128 GB storage space
• Windows10
• 64 bit processor
• Not older than 2 years
• Mini UPS for WiFi Routers
• A stable broadband or mobile internet connection.The connection speed has to be a minimum of 50 MBPS.

Role: Customer Success, Service & Operations - Other

Industry Type: Food Processing (Meat / Poultry)

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success, Service & Operations - Other

Education

UG: Any Graduat

Key Skills

Skills highlighted with STAR are preferred key skills

Conclusion

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